Our Guarantee
Gaia Earthworks guarantees your complete satisfaction with every purchase of our products. We believe strongly in our products and their quality. If you are not 100% pleased with your purchase, you may return the product for either an exchange or a refund.

Return Details
You may return products by mail for a refund (minus a 10% restocking processing fee) within 30 days of the date of purchase if you include your original receipt. If you purchased a product as part of a gift or kit, the entire gift or kit must be returned within 30 days of the date of purchase to receive a refund. After 30 days, or without a receipt, you may return the product by mail for an exchange of equal value. We do not give refunds, credits, or exchanges to: featured specials, outlet items, discontinued items, or items purchased through unauthorized re-sellers or online auctions. Prepackaged gifts and kits are assembled individually and may vary slightly. Gaia Earthworks reserves the right to substitute a product of equal value and nature if the original product becomes unavailable. Gaia Earthworks reserves the right to refuse returns for an unreasonable quantity of items or items that may not have been purchased within the 30 days. Please allow 2 - 4 weeks for refund processing.

Return Processing
For your protection and to ensure prompt delivery, we recommend that you send your return via FedEx, UPS or insured Parcel Post. Return shipping fees are not reimbursable. Return shipping fees are not reimbursable. For your protection and to ensure prompt delivery, we recommend that you send your return via FedEx, UPS or insured Parcel Post. Please include the following information with your return: indicate whether you want a refund (only if original receipt is included and the product was purchased within the last 30 days) or replacement, the reason for the return, a description of the item you are returning, and its price. Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding federal holidays within the United States.

Damaged Items (or) Our Error
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately by sending an email to support@gaiaearthworks.com. Our support email is available Monday - Friday 10 AM - 4:30 PM PST. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

If you're returning the product because we made an error, please email us at support@gaiaearthworks.com. Our Consumer Care email is available Monday - Friday 10 AM - 4:30 PM PST. We'll promptly schedule pickup and cover the cost of return shipping.